Instant Access - Quiz & Contact Information -

Please complete the quiz below. A copy of your answers will be emailed to you when you submit the form.

How do people make a good first impression? Keep the focus on __________________.*
How do people make a bad first impression? Even if the topic is on something else, they will turn the conversation ___________________.*
The quickest way to get what you want in a first encounter is to ____________________________. This is called reciprocity.*
Five social gifts you can give others: People want to be __________, __________, __________, __________, and __________.
On the phone, stand up and use gestures! Smile. Talk to them as if ___________________.*
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